Selling depends on developing interpersonal relationships with clients. This t series covers prospecting, making presentations, and closing. You will learn how to develop instant rapport and give an unforgettable presentation. Learn how to close more sales in less time and with less effort than you presently believe possible. You will learn soft-sell techniques that make your client's buying decisions painless and easy. This program is about getting "yes" results without high-pressure techniques. No matter what kind of sales you are in, this seminar will guarantee results that make other sales programs almost obsolete!

 Go to top of page

How  to Approach Anyone Anywhere and Make a Sale

If you can't approach, you can't make a sale. This program is interactive.  Each participant will be able to easily open up conversations, extract information from a prospect and set an appointment for a future date within 10 minutes.  Learn the secret of the two part compliment, the handshake that is unforgettable and how to create a business card that sells your product for you. 

How To Handle Objections

You will welcome objections in your presentation when you discover the secret of turning hostile objections into calm questions that you can easily answer.  With this easy 6 step strategy, objections are easily handle and avoided. 

 Go to top of page

Personality Selling the SellSmart Way

There are four major personalities you will encounter in sales. Take the quiz and find out which one you are. If you are aware of the traits of each, you can easily adapt your personality to fit your prospects to increase rapport, and increase your closing ratio.  Learn the difference between the primary and backup personality and why most prospects will revert to the backup personality.  Learn how each personality type dresses, talks, and acts so you can easily identify and adjust your presentation.

How to Give a Presentation That Will Influence Others

If you are sales person who sells to groups, you depend on a  presentation to explain the business to prospects.  Now you can give a presentation that not only informs, but persuades. Wendee shows you the way to create a presentation to find out participants needs and want so you can close them effortlessly. 

 Go to top of page

Are you paying too much for products and services or giving in too soon when you shouldn't? In this two-part series, learn strategies for successful negotiations at work, home, and in social situations; five steps in preparing your negotiations; and four principles that motivate people. You will also learn the four personality styles and how each one will determine the negotiating tactics you could use. Avoid the mistakes amateur negotiators make by learning the tactics of negotiating and communicating effectively. You will apply all the principles to real-world situations and have a chance to practice your new skills.

How to Give Customer Service They Won't Forget!

"Service" is adding people to a product. How much is your customer worth? How much could a bad attitude cost your business? Why do companies hassle a customer over a small issue instead of considering their customer's lifetime value? Building excellent customer service means improving your attitude, listening, and using effective communication techniques to build rapport. Learn to deal with the emotional or angry customer, and recognize the four basic customer needs. Identify five reasons customers complain and how to respond to challenging situations. Essential steps for handling criticism and stress will be covered as well as the qualities of a customer service star.

 Go to top of page

Decision Making for the Indecisive

Why is it we can make some decisions quickly, often without thinking about them, and avoid others until it is too late? In this eight-hour program, you will learn the eight stages of making decisions, and about your own style of deciding. You will learn how to incorporate both cold logic and gut feeling into your decisions. Learn the steps to confident decision making as well as the pitfalls to avoid. Learn the 20 secrets of decision success as well as ten traits of great decision makers.

This seminar explores how to get into a creative problem-solving state of mind and how to motivate yourself to go a step beyond ordinary linear thinking. Areas covered are how to get into a resourceful state on demand, "chunking," and left- and right-brain functions in problem solving. Learn how asking the right questions can be the key to coming up with a great idea. Other techniques such as mind mapping, association, hooks, and quantum-leap thinking are covered.

 Go to top of page

Get CREEEATIVE!!

Learn what creativity is, and myths about creativity. Explore the 10 characteristics of winning ideas and what the blocks and barriers are to creative thinking. Develop the mind set to nurture your inner creativity. Discover what 6 thinking hats has to do with being creative. You can be The Explorer, The Artist, The Judge, and The Warrior to help with your creative process. You can apply these principles to business, writing, personal projects, your children, and your personal life. Experience flow and let your creativity blossom!

Build a Team That Sticks!

Can a cohesive team outperform a collection of talented individuals? You bet it can! This two-part series covers all aspects of building, promoting, and maintaining a successful team. You will learn what can sabotage a teams success and what makes an effective coach or manager. Learn the essential six steps to building a team. Integrating new employees into your team doesn't have to be difficult, as long as you know what motivates employees and how to create high morale. Recognize employee types and how to deal with each one. Discover the ten questions team leaders can ask team members to improve employee involvement.

 Go to top of page

Dealing with difficult people is about impossible people: hostile customers and coworkers, indecisive bosses, and overly agreeable subordinates, and how to identify them, understand them and cope with them. This program is not about how to change difficult people, how to get back at them, or even how to get rid of them. But it will teach you to minimize the situation in which you find yourself, thus allowing you and the difficult person to get on with the business at hand.

Overcoming Negativity in the Workplace

Why are people negative and why it=s so additive. How to overcome negativity in your self and others. Identifying the types of negative people and learning how to deal with each of them. Positive steps to move beyond negative surroundings. Making a change in your organization and your life.

 Go to top of page

Trainer Dynamics

Be the best trainer you can be! Learn how to write objectives and lesson plans for training sessions. Whether you are lecturing or heading group discussions, you can overcome nervousness and learn how to use support materials effectively. Learn the secrets to establishing trainer-trainee connections using icebreakers and questioning techniques. Learn the importance of humor and storytelling. Discover the challenging personality types and how to handle them.

Dealing with angry customers and coworkers in the workplace can be difficult. Learn the essential skills to cope with the most difficult people during confrontations so you can de-escalate emotion-packed situations. Learn the appropriate use of anger and how to give feedback to others that is specific, non-accusatory, and constructive. Learn which conflicts are left better unresolved.

 Go to top of page

The telephone is the most used and abused piece of office equipment used by employees. The use of the telephone can make or break your business. This hands-on seminar will give each participant practice handling difficult telephone situations such as the angry caller, the demanding caller who wants to talk to the manager, and the impatient caller. Participants will learn telephone etiquette, the professional way to transfer calls, and how to put callers on hold without annoying them. This seminar is geared toward customer relations and maintaining a positive telephone attitude even under the most adverse circumstances.

Office Politics: How to Get Ahead in the Workplace

Do you want to gain power, visibility, and advantage as you move up the corporate ladder? This workshop gives participants proven strategies to survive in an era of cutthroat competition, corporate takeovers, and mergers. With this information you will be able to impress the higher-ups, gain the support of your coworkers, learn the unwritten organizational taboos, and recognize the manipulative maneuvers of others. Now you can plot your own political tactics and get the upper hand in literally dozens of office situations.

 Go to top of page

Speaking with Passion and Persuasion

This six-part series covers all aspects of making powerful presentations. Learn eight steps to developing a talk, how to overcome and channel fear, and how to cope with presentation logistics. You will learn guidelines for effective presentation aids. Polish your vocal, verbal, and visual image. Handling audience questions and objections as well as handling problem personalities will be covered. Class includes video feedback and practice presentations. Overcoming the fear of public speaking will improve your confidence in personal and business situations!

How do you motivate the people who work for you if you can't give them a raise? This seminar covers how to train and develop your subordinates to increase their productivity as you motivate them to continue to do outstanding work. Learn what make an excellent manager who encourages initiative. You will learn how Maslow's need hierarchy can be immediately applied to your staff to motivate them. Effective motivators on the job will be covered as well.

 Go to top of page

You will learn how to develop self-starter qualities in your people by guiding them to a more powerful work style. You'll find out how to help them master their own jobs. You'll learn how to help them develop their good judgment and use it when implementing their best ideas. Teach your employees to work more independently by getting them to invest in your organization's goal. Techniques of how to share your authority without losing control and how to keep in touch with your people without hovering over them will be shared. Your employees will not only produce more, they'll feel respected and empowered. They'll be more motivated and happier with their jobs.

Do you need help communicating with your boss? This seminar deals with upward communication and selling your ideas to the boss, including tips on how to work more effectively with and better understand your boss. You will learn how to anticipate his/her needs and wants before they are expressed to you. Learn how to make your boss look good and keep him or her informed.

 Go to top of page

Communication Skills in the Workplace

This workshop covers four essential communication skills: listening skills, disclosure skills, nonverbal skills to support your communication, and assertiveness skills. The class provides chances to exercise and role play in order to strengthen skills you can take back to your job right away. Learn how to communicate appropriately in every workplace situation!

Creating a climate for innovation is not easy, but it is essential for competing in today's challenging work environment. This workshop is designed to show you how to encourage creativity in your employees, create an environment where creativity is allowed, and improve the innovation process. This entertaining workshop supplies a palette of tips and techniques to help you tap hidden creative strengths. It sheds light on the creative process and explains how you can deal with a wide range of workplace issues, including new product development, naming new products, and cost cutting, as well as business writing and speaking.

 Go to top of page

Are you living each waking moment with passion? Learn the ways to live in the moment, and not be burdened by past mistakes or worrying about the future. Make a plan for your life, which includes fulfilling relationships, and financial independence. Learn how positive steps in self-control, self-discipline, and self-dimension can change the way you see yourself and others. Your attitude creates your destiny, and you can motivate others. Master the 30 action steps to passionate living.

 Go to top of page

Secrets to Building Relationships in Business

This course covers the basic secrets for dealing with and influencing other people. You will learn three ways to make people feel important, how to control the actions and attitudes of others, and how to control anger in others. You will discover the key to enthusiasm and confidence, what it will do for you, and how to get it. You will be able to put magnetism in your personality and learn how to create a good first impression on others. Learn three techniques for making and keeping friends, and how to make other people feel friendly instantly. Use effective speaking and conversation techniques, learn how to listen and get others to see things your way quickly, and learn how to criticize people without offending them.

Handling Mistakes and Criticism

So many people are afraid to make mistakes and are sensitive about criticism. You will learn how to accept mistakes and even welcome them as part of your growth. You will learn how to reframe your mistakes, the ten kinds of mistakes people make, and how to raise your mistake consciousness. The second half of the seminar addresses how to give and receive feedback and criticism. You will learn how to respond to criticism and the three ineffective response styles to criticism and why they don't work. You will discover five effective response styles to criticism and how to incorporate these responses to increase your self-esteem.

 Go to top of page

How to Feel More Worthy

Does your happiness depend on someone else's approval? If so, you are not alone. It has been shown that over half of all Americans suffer from a craving to feel more worthy. Understand what self-compassion is and how we can develop it. Learn the difference between understanding, acceptance, and forgiveness. Find out why we have such a problem with worth and why it is so elusive for men and women today. Learn the steps to affirm your worth, and what really determines your worth. Learn how increasing your compassion for yourself will help you increase compassion for others.

Listening is an art, and few people know how to listen. You will discover how you normally listen, how to make sure someone else is listening to you, and how to make the other person feel good while you're listening. Mirroring, validating, and empathizing will be discussed and practiced, as well as other listening techniques. Class includes role playing.

 Go to top of page

So many people don't get what they want in life because they don't know how to ask for it. This talk discusses the differences between our needs and wants, and how to discover your legitimate needs. You will learn how to put your "wants" into words as well as the rules for requesting your needs. Your happiness in life will improve when you learn the secrets of how to live without judgment. This workshop will help you get what you need!

Were you told you "should" be a good person? What else did they tell you, and how has this influenced your thinking? Understand healthy and unhealthy values and how you can tell the difference. Learn how your "shoulds" affect your self-esteem. You will have the opportunity to learn how to revise your "shoulds" and eliminate unhealthy "shoulds" in your life.

 Go to top of page

Learning to Set Boundaries

Saying no can be a dilemma if you believe that other people will think poorly of you because you don't want to do something. In this hard hitting presentation, participants will learn different ways to say no that will not offend others, and yet respect you for your decision. 

Busting Through Risk and Fear

This workshop covers why we let fear control our world and the benefits of overcoming our fears. This workshop includes visualization techniques, self-talk, and how to take the steps necessary to have a fear-less life. Also covered are the benefits of taking more risks in life, the five categories of risks, and how to step out of your comfort zone. Once you acknowledge what you are afraid of and why, your life will be more fulfilling and rewarding.

 Go to top of page

Why are so many men and women unhappy with their bodies? Today's advertising is damaging people's self-esteem and self-image by projecting perfection and expecting people to want "perfection" for themselves. This workshop will cover the difference between men's and women's body images and why we see ourselves through a deformed mirror. Learn the three ways to change your body image. You will do an accurate self-assessment and self-concept inventory by listing your strengths and weaknesses. Later you'll revise your "weakness" list and discover how to strengthen your assets by rewriting your self-description. Learn now to celebrate your strengths!

Secrets Your Kids Won't Tell You

Children are our future! Let's not make the same mistakes our parents made. You will identify the biggest mistakes we make with our children, and how society needs to change to help our children. Learn the 25 rules to help your children's self-esteem, as well as the 12 essential values to teach your children.

 Go to top of page

For every letter of the alphabet, we can pick positive words that will bring positive change in our life. These words inspire positive emotions: humor, courage, optimism, faith, and confidence. Each child will learn the speaker's ABCs of high self-esteem as well as develop his or her own powerful self-esteem vocabulary to use and remember every day!

How to Raise Your Self-Esteem

This talk is an overview of the six-part seminar called "Self-Esteem, an Image and Esteem Workshop." High self-esteem is easy to spot in other people but harder to define and accomplish for yourself. You will learn two common myths of self-esteem, what high self-esteem is, and where it comes from. Learn how judgments alter our thinking and self-image. You will identify the steps to take the power out of your negative voice. Learn how your "critic" gets reinforced and discover five ways to stop excessive or habitual thoughts. Secrets to turn your critical voice into a healthy voice as well as how to rebut your critical voice will be shared. Experience 15 ways to increase your self-esteem!

 Go to top of page

This talk will cover the single woman's addiction to male approval, the syndrome and symptoms and how it affects women's choices of mates. You will discover how self-esteem affects a single woman's ability to communicate their needs, and creates fear of social situations, such as their ability to say no, make requests of others, to communicate and express a range of emotions. Barriers to intimacy, and how women handle difficult dating situations will also be discussed.

Over the course of this six-part seminar, you will have the opportunity to examine your internal critic, the source of low self-esteem. Methods will be studied to identify, separate from, and deal with your critic. Practical exercises will be covered to raise your self-confidence and free yourself of guilt and self-doubt, thereby improving your self-esteem, self-love, and all the relationships in your life. You will be able to look at the powerful role self-esteem plays in the key choices and decisions that shape your life. You will be able to apply the principles of healthy self-esteem in the work place to your relationships. Your personal judgment of worthiness that is expressed in the attitudes you hold toward yourself will change.

 Go to top of page

This workshop covers the nature of the "Love Cycle." The dynamics involved in each love phase are "Immediate Attraction," "Romantic Love," "The Power Struggle," and "Conscious Love." We will discover how self-esteem plays an integral part in our unconscious and conscious love choices. We find out why people seem to change after we get to know them, how to make love last, how to keep the sizzle in your love life, and why we choose the partners we do.

DateSmart Secrets

Learn the real reason behind the excuses for being single today, seven wrong reasons and the right reasons to be in a relationship, and the six biggest mistakes we make in the beginning of a relationship. We will also discuss ten essential stages of a relationship and the ten important questions to ask yourself when considering a mate. Explore the seven foolproof steps to finding a mate.

 Go to top of page

DateSmart Singles Workshop

Over the course of this eight-part workshop, you will have the opportunity to examine your past and present relationships. Men and women will develop new relationship and communication skills by interacting with each other and practicing newly learned skills. Each four-hour session is designed to focus on a different area of interpersonal and dating and relating skills.

You will learn to meet people and interact with confidence in social and business situations. Develop conversational and interpersonal skills that will allow you to quickly discern the qualities in another person that can lead to friendship and possibly romance. Nervousness and self-consciousness will be greatly reduced.

While overcoming the fear of rejection, each person will be able to develop his/her unique strategy in the search for a partner and will learn how to avoid making the biggest mistakes in love. This class will help the student to create a fulfilling relationship by taking away all the roadblocks of the initial encounter. This class is fun and interactive, and the lessons learned here will be used for a lifetime!

For Men: How to Talk to Women

This talk discusses the misconceptions men have about women and how relating to women as if they were men or business enterprises decreases your chances for a successful relationship. The steps to develop rapport and get a woman to say "yes" to you are discussed. These steps will transform your communication so that your style appeals to women!

 Go to top of page

This workshop covers the art of communicating and listening and the way men and women approach communication from different perspectives. This talk covers the differences in the words used, the meaning behind those words, the differences in body language, and how each sex interprets the language of the other. You will learn 20 steps to "communication heaven," why we deny our partner in many ways, why arguments hurt, how to stop an argument, and why our usual defenses against getting hurt are our own worst enemy. You will learn a new communication technique that will work effectively at getting your needs and those of your partner met.

This exciting talk covers the six biggest mistakes women make with men, solving the three biggest mysteries about men, and secrets about men and sex. Learn how to help the man you love to open up. In doing so you will become the powerful woman you were meant to be!

 Go to top of page

Difficult Dating Situations Part I

This workshop covers the basics of dating and how to overcome common dating jitters. Tips will be provided on how to start a conversation and remember names, how to graciously leave a conversation, and how to approach people comfortably. Learn how to seize the opportunity and how to read body language and eye contact. You will be able to handle rejection and ask for a date in any situation, in person or on the telephone. Say "no" to uncomfortable situations without hurting the other person's ego. This class includes role playing on any difficult dating situation about which the audience may have questions.

This workshop starts where the other class left off. It covers the more delicate situations couples often find themselves in and don't know how to handle. This is a combination of lecture and role playing. You will learn the 12 empowerment tips of dating, which will teach you the appropriate times to trust your intuition and how to act on it. Communication is the key when dealing with sticky interpersonal situations.

The workshop covers areas such as the late date, what to do when a partner spends too much money, the date who won't pick up the tab, personal hygiene, overwhelming aftershave and cologne, and the embarrassing gas attack. We will also cover alcohol and drugs in a relationship, being taken for granted, sharing negative feelings with your partner, and inappropriate physical contact. How to handle dating multiple partners, condoms and other contraceptives, and their use and importance is also discussed.

 Go to top of page

Secrets of Sensational Sex

This highly provocative workshop covers a frank discussion of levels of intimacy the how to's of satisfying lovemaking. You will learn the difference between conscious lovemaking and traditional lovemaking. Learn the 7 keys to sexual happiness, the 5 sexual traps to avoid. Common mistakes men and women make regarding sex include secrets about men that women need to know and secrets about women that men need to know. Discover the six sexual fears of both sexes. Other topics are how to make a woman feel passionate, sensational kissing, sensational foreplay, three kinds of orgasms, sexual problems, oral sex, and adults toys. Whether single or married, this workshop will open up your sexual awareness!

Attracting the Opposite Sex

Learn the secrets of being irresistible by living the 7 keys of attraction. You will learn the common ways we push people away and the methods to bring love into your life. You will look at your actions which will cause you to choose connection or separation with people. You can radiate an irresistible glow by looking and thinking attractively. Learn the 7 steps to get people to notice you and never be a wallflower again!

 Go to top of page

How to Flirt Without Feeling Foolish

This workshop compares flirting to hustling, and shows that flirting goes hand in hand with the ability to take control of your life and any situation you may find yourself in. Learn what everyone is looking for in the opposite sex, how to carry on a conversation regardless of your company, and how body language can either make or break your chances at getting a date. Learn the complete list of proven 30 flirting techniques, 23 opening lines to meet someone, and 20 polite ways to say no. Never be trapped in a conversation again with the 15 parting lines you can use in any situation. Learn telephone flirting tips and create your own flirting calling card!

Over the course of this six-part workshop, you will have the opportunity to examine your present relationship and develop new communication skills, awareness, and insights about yourself and your partner. You will examine the hidden desires and automatic behaviors that are left over from childhood that lead couples into conflict and destructive patterns of relating. New avenues to self-esteem and self-love will also be explored.

You will understand a proven technique for helping couples heal one another and to become whole together. You will gain a spirit of cooperation and motivation to work on problems. You will have the tools needed to replace confrontation and criticism with mutual growth and support. Learn how to convert your frustrations into empathy and understanding. Not only will you be able to gain insight into your relationship problems, you will develop skills to solve them. Create the loving and supportive relationship you deserve!

 Go to top of page

Why Should You Have Wendee Mason as Your Speaker?

Wendee's talks are exciting, informative, inspirational, and funny; drawing from her vast experience in sales and business. Her stories make business and personal topics come alive, and she will inspire your group to take action in their personal and professional lives. Ask for a list of upcoming talks and workshops to see how she moves her audience. You've never seen anybody as honest and refreshing as Wendee! Her universal truths are time tested, and she motivates people to put direction and purpose into their lives. After you hear Wendee speak, the way you think about yourself and others won't be the same!

Speaking and Consultation Fees

Fees for speaking are on an hourly or per person basis, depending on the size and nature of the group or service organization. Keynote presentations and special dinner/luncheon presentation fees will be individually determined.  Customized talks are also available. Wendee would be happy to develop a talk for your group on the theme of your choice. Please call Wendee for quotes and availability at (760) 434-3566 or toll free 877-SKILL12

 Go to top of page

 Go to home page

email Wendee at datesmart@aol.com